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2 posts from month 08/2019

5 Bizarre Types of Guest Complaints in a Hotel That’ll Make You Speechless

Not all hoteliers will have a smooth working day! Customer complaints are almost inevitable. In training, hoteliers are taught to follow SOPs and methods to deal with guest complaints in hotels. Speak calmly, show step by step, explain clearly, so on and so forth. They are also usually more than happy to help the guests as best as they can to find the best solution and solve the problem. But what do you do when hotel guests have the most bizarre complaints that you are not ...

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Hotel Tales, the new book in town

This article was first published in The Star on July 4, 2019 Some years ago, a group of hotel staff came together to free a rotund man, trapped by bathtub suction by applying a copious amount of butter. Then, there was a service intern, who was thanked personally by Bryan Adams for getting him three bananas for breakfast at a five-star hotel. She had no idea he is a rock star. There are more – an in-house attack and even “visitors from another world” – stories shared by ...

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