Not all hoteliers will have a smooth working day! Customer complaints are almost inevitable. In training, hoteliers are taught to follow SOPs and methods to deal with guest complaints in hotels. Speak calmly, show step by step, explain clearly, so on and so forth. They are also usually more than happy to help the guests as best as they can to find the best solution and solve the problem. But what do you do when hotel guests have the most bizarre complaints that you are not ...

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