13 posts by admin

Hanley Chew

What’s Next For The Hotel Industry?

Hotel occupancy has always been a good barometer of a country’s economic status. The past weeks have seen hotel occupancy plummet to shocking levels. This pandemic, and the following recession, will bring great uncertainty to the continuity of jobs and hotels. Today, most hotels are empty except for those operating as quarantine centres and those with long-staying guests. The question now is, what is next for hoteliers post COVID-19? Drastic measures have to be taken in order for ...

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5 Bizarre Types of Guest Complaints in a Hotel That’ll Make You Speechless

Not all hoteliers will have a smooth working day! Customer complaints are almost inevitable. In training, hoteliers are taught to follow SOPs and methods to deal with guest complaints in hotels. Speak calmly, show step by step, explain clearly, so on and so forth. They are also usually more than happy to help the guests as best as they can to find the best solution and solve the problem. But what do you do when hotel guests have the most bizarre complaints that you are not ...

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5 reasons every hotelier needs to read Hotel Tales

Dear Reader, It is with great pleasure that we present to you Even More Hotel Tales, the third instalment of the Hotel Tales series! If you are in the hotel industry and have yet to read any of the books in the series, here are 5 reasons every hotelier needs to read Hotel Tales: 1. It is Honest No secrets, no sugar-coating – only candid and bona fide accounts from hoteliers of all ranks and positions. This compilation of stories is about as honest an exposé as you can get about ...

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