fbpx

22 posts by dewynnie dewynnie

Hoteliers’ Chat – Guests at the Heart of Transformation

https://www.youtube.com/watch?v=KohgFFrkBsw&t=2s The hotel industry has been one of the most impacted by the pandemic that has raged across the globe and most have been force to drastic cost-cutting measures, with some even closing their doors. One leading hotel group in Malaysia, Sunway Resort however has decided this downturn to be the right time to invest US$60 million on transformation and remodelling, the most extensive in its 25 years of operations. This visionary transformation ...

Continue Reading

Hoteliers’ Chat – Kempinski’s Lady in Red

https://www.youtube.com/watch?v=QEOtg_dsnTE The Lady in Red is the embodiment of everything Kempinski stands for: a remarkable host and an enduring symbol of the finest European luxury hospitality. Conceived by Kempinski in 2009, the Lady in Red extends a warm welcome to every guest, providing a genuinely personalised and intuitive guest experience based on cultural empathy, guest intelligence and an understanding of each individual guest’s needs. In this Hoteliers' Chat episode, Shiama ...

Continue Reading

Hoteliers’ Chat – Fundamentals of Revenue Management

https://www.youtube.com/watch?v=-LLViUwelrE Revenue management is about optimising revenue based on demand. It is defined as ‘selling the right room, to the right customer, at the right time, right price and through the right distribution channel’. Over the years the hotels’ business models have evolved, however revenue management has been slow to include strategies for supporting revenue streams such as F&B or function spaces. There is also much debate in the industry where ...

Continue Reading

Hoteliers’ Chat – Winning with Talent

https://www.youtube.com/watch?v=2JKXYmcDFzA In Vietnam, the hotel industry is experiencing explosive growth with efforts by the country to promote leisure and business tourism that contributes to more than 6% of GDP. Many new hotels have opened to meet the surge in international visitors to destination cities across the country. However, one resource remains a big challenge - People. Hoteliers are in a race to create a skilled workforce in both quantity and quality to keep pace with the ...

Continue Reading

Hoteliers’ Chat – Getting Smart About Food Waste

https://www.youtube.com/watch?v=BOtdAqSe8z4 Malaysians love to eat. Yet, our love of food generates more than 16,000 tonnes of food waste per day in Malaysia, 24% of which is edible. Hotels have experimented with innovative and sustainable solutions to reduce, reuse and recycle the food waste, as well as to encourage a change in mindset in both its customers and staff. In this Hoteliers' Chat episode, Mr. Andrew Law, General Manager of Eastin Hotel Kuala Lumpur shares with Hanley Chew, ...

Continue Reading

Hoteliers’ Chat – Bracing for Headwinds

https://www.youtube.com/watch?v=BsDxBP8ZEzQ The hotel industry that had a glimmer of recovery with the surge in domestic travel in December 2020 are now thrown back into the deep end when the MCO 2.0 was effected from 13 January 2021. Will the hotels be able to ride out the storm and how has MCO 1.0 prepared them to stay in the game? In this Hoteliers' Chat episode, En. Muhammad Zainal Ashikin, Group Chief Executive Officer and Managing Director of Tradewinds Corporation Berhad shares ...

Continue Reading

Hoteliers’ Chat – Technology Applications in Hotels

https://www.youtube.com/watch?v=jqIyhTXweoQ&t=3s Smart hotel technology continues to offer a variety of cost savings and revenue opportunities to hoteliers. With so many platforms and systems out there, how do hoteliers determine which technology is right for them? In this Hoteliers' Chat episode, Anthony Poppe, from Knowcross tells Hanley Chew on how technology can assist hoteliers reach new levels of profitability. Music Credit: Bensound #HoteliersChat​ #HotelTales​ #Knowcross...

Continue Reading

Hoteliers’ Chat – 2021 Views from Hotel Owners

https://www.youtube.com/watch?v=JS8YAs62l_c&t=2s The Malaysian Association of Hotel Owners (MAHO) has been representing the interests of its members in safeguarding their return on investments and support the healthy development of the hotel industry since 1998. In this Hoteliers' Chat episode, En. Shaharuddin M Saaid, Executive Director of Malaysian Association of Hotel Owners (MAHO) tells Hanley Chew about what is the role of MAHO and why hotel owners should join MAHO. Music Credit: ...

Continue Reading

Hoteliers’ Chat – Tourism 2021 with Minister

https://www.youtube.com/watch?v=BwB5CxwjubA As 2020 draws to a close, the tourism industry continues to struggle with the ongoing pandemic. Will the industry survive 2021? In this Hoteliers' Chat episode, Dato' Sri Nancy Shukri, The Minister of Tourism, Arts and Culture Kementerian Pelancongan, Seni dan Budaya Malaysia tells Hanley Chew about how MOTAC facilitates and supports the tourism establishments during this challenging period. Music Credit: Bensound #HoteliersChat​ #HotelTales...

Continue Reading

Hoteliers’ Chat – Luxury Hotels in The Era of Covid-19

https://www.youtube.com/watch?v=qMfIx39rz5M Heraclitus, the Greek philosopher said, “Change is the only constant in life.” The pandemic has brought upon numerous changes this year in the hospitality industry, even in the luxury hotels segment. In this Hoteliers' Chat episode, Hanley speaks to Alex Porteous, newly appointed General Manager of Four Seasons Hotel Kuala Lumpur on taking on his new role, changes in the luxury hotel segment and key takeaways from this challenging year. ...

Continue Reading