Time for the Hotel Industry to “Remove the Box”
The hotel industry is one of the worst-hit
industries during this crisis. A lot of studies have been conducted to help us
understand the impact on the economy and our organization’s bottom-line.
Industry experts, through their various associations, have predicted that the
average hotel occupancy in Malaysia for the year will stand at around 25% or
less. This is such a shame, knowing that 2020 was supposed to be Visit Malaysia
Year, and Tourism Malaysia would have spent millions of ringgits ...
Hotel Tales, the new book in town
This article was first published in The Star on July 4, 2019 Some years ago, a group of hotel staff came together to free a rotund man, trapped by bathtub suction by applying a copious amount of butter. Then, there was a service intern, who was thanked personally by Bryan Adams for getting him three bananas for breakfast at a five-star hotel. She had no idea he is a rock star. There are more – an in-house attack and even “visitors from another world” – stories shared by ...