Hoteliers’ Chat – Navigating Through Challenging Times

https://youtu.be/uA3SZRWHTeo In this episode of Hoteliers' Chat, Hanley Chew speaks to Paul Cheah, Senior General Manager of TROVE Johor Bahru about the first course of action the management takes when it comes to navigating unprecedented times this year. 🎼 http://www.bensound.com #HoteliersChat #HotelTales #TroveJB

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Hoteliers’ Chat – Managing an Island Resort

https://youtu.be/RWUgDFQRSpg In this episode of Hoteliers' Chat series, Hanley finds out what makes an island resort successful with seasoned hotelier and Area General Manager of The Taaras Beach Spa & Resort, Pravir Mishra. Stay home, stay safe and tune in!🎼 http://www.bensound.com #HotelTales #HoteliersChat #TheTaaras

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Ben Ho

Hoteliers’ Chat – Understanding Hotel Finance

https://youtu.be/bxZSzUjhWvo "What defines a financially healthy hotel?" This week on Hoteliers' Chat series, Ben Ho, General Manager of Lexis Suites Penang tells Hanley why everybody counts in the finance department. • • • 🎼 http://www.bensound.com #HotelTales #HoteliersChat #LexisSuitesPenang

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Hoteliers’ Chat – Hotels vs. Serviced Residences

https://youtu.be/iQT4cBYjpMc Do you know the differences between Hotels and Serviced Residences? In this week's episode of Hoteliers' Chat, Hanley tackles this question with Mondi Mecja, Country General Manager, Ascott International Management Malaysia, Ascott Malaysia. • • • 🎼 http://www.bensound.com #HotelTales #WhatsYourStory #AscottMalaysia http://www.bensound.com#HotelTales#WhatsYourStory#AscottMalaysia

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Hoteliers’ Chat – Handling Demanding Guests

https://youtu.be/aVO-gf_0G_c In this episode of Hoteliers' Chat, Hanley speaks to Adele Ang, General Manager of Dorsett Kuala Lumpur and Dorsett Residences Bukit Bintang about handling demanding guests. • • • 🎼 http://www.bensound.com#HotelTales #WhatsYourStory#DorsettKualaLumpur

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Hoteliers’ Chat – New Normal for Hotel Development

In this episode of Hoteliers' Chat, Hanley speaks to Mr Juan Carlos, Hotel Manager of Banyan Tree Kuala Lumpur about New Developments Norms and the burger that made headlines. https://youtu.be/Byr_688Icmc Music Credit: www.bensound.com#HotelTales #WhatsYourStory

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Hoteliers’ Chat – Latest Hotel Industry Environment

In this first episode of Hoteliers' Chat, Hanley Chew speaks to Yap Lip Seng, Chief Executive Officer, Malaysia Association of Hotel (MAH) to understand the latest hotel industry environment since the start of the pandemic. https://youtu.be/0mig5pLi_jk Music Credit: www.bensound.com #HotelTales #WhatsYourStory

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Hoteliers’ Chat – What’s Your Story

There is always two sides to every story and we will be telling our side. The hospitality industry has been hit the hardest by COVID-19 and in this new Hoteliers' Chat video series, author, Hanley Chew speaks to hospitality industry leaders to understand their side of the story. https://youtu.be/GL3-ZImtbUY Music Credit: www.bensound.com #HotelTales #WhatsYourStory

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Time for the Hotel Industry to “Remove the Box”

The hotel industry is one of the worst-hit industries during this crisis. A lot of studies have been conducted to help us understand the impact on the economy and our organization’s bottom-line. Industry experts, through their various associations, have predicted that the average hotel occupancy in Malaysia for the year will stand at around 25% or less. This is such a shame, knowing that 2020 was supposed to be Visit Malaysia Year, and Tourism Malaysia would have spent millions of ringgits ...

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Hanley Chew

What’s Next For The Hotel Industry?

Hotel occupancy has always been a good barometer of a country’s economic status. The past weeks have seen hotel occupancy plummet to shocking levels. This pandemic, and the following recession, will bring great uncertainty to the continuity of jobs and hotels. Today, most hotels are empty except for those operating as quarantine centres and those with long-staying guests. The question now is, what is next for hoteliers post COVID-19? Drastic measures have to be taken in order for ...

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