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Hoteliers’ Chat – New Normal for Hotel Development

In this episode of Hoteliers' Chat, Hanley speaks to Mr Juan Carlos, Hotel Manager of Banyan Tree Kuala Lumpur about New Developments Norms and the burger that made headlines. https://youtu.be/Byr_688Icmc Music Credit: www.bensound.com#HotelTales #WhatsYourStory

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Hoteliers’ Chat – Latest Hotel Industry Environment

In this first episode of Hoteliers' Chat, Hanley Chew speaks to Yap Lip Seng, Chief Executive Officer, Malaysia Association of Hotel (MAH) to understand the latest hotel industry environment since the start of the pandemic. https://youtu.be/0mig5pLi_jk Music Credit: www.bensound.com #HotelTales #WhatsYourStory

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Hoteliers’ Chat – What’s Your Story

There is always two sides to every story and we will be telling our side. The hospitality industry has been hit the hardest by COVID-19 and in this new Hoteliers' Chat video series, author, Hanley Chew speaks to hospitality industry leaders to understand their side of the story. https://youtu.be/GL3-ZImtbUY Music Credit: www.bensound.com #HotelTales #WhatsYourStory

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Time for the Hotel Industry to “Remove the Box”

The hotel industry is one of the worst-hit industries during this crisis. A lot of studies have been conducted to help us understand the impact on the economy and our organization’s bottom-line. Industry experts, through their various associations, have predicted that the average hotel occupancy in Malaysia for the year will stand at around 25% or less. This is such a shame, knowing that 2020 was supposed to be Visit Malaysia Year, and Tourism Malaysia would have spent millions of ringgits ...

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Hanley Chew

What’s Next For The Hotel Industry?

Hotel occupancy has always been a good barometer of a country’s economic status. The past weeks have seen hotel occupancy plummet to shocking levels. This pandemic, and the following recession, will bring great uncertainty to the continuity of jobs and hotels. Today, most hotels are empty except for those operating as quarantine centres and those with long-staying guests. The question now is, what is next for hoteliers post COVID-19? Drastic measures have to be taken in order for ...

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5 Bizarre Types of Guest Complaints in a Hotel That’ll Make You Speechless

Not all hoteliers will have a smooth working day! Customer complaints are almost inevitable. In training, hoteliers are taught to follow SOPs and methods to deal with guest complaints in hotels. Speak calmly, show step by step, explain clearly, so on and so forth. They are also usually more than happy to help the guests as best as they can to find the best solution and solve the problem. But what do you do when hotel guests have the most bizarre complaints that you are not ...

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Hotel Tales, the new book in town

This article was first published in The Star on July 4, 2019 Some years ago, a group of hotel staff came together to free a rotund man, trapped by bathtub suction by applying a copious amount of butter. Then, there was a service intern, who was thanked personally by Bryan Adams for getting him three bananas for breakfast at a five-star hotel. She had no idea he is a rock star. There are more – an in-house attack and even “visitors from another world” – stories shared by ...

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5 reasons every hotelier needs to read Hotel Tales

Dear Reader, It is with great pleasure that we present to you Even More Hotel Tales, the third instalment of the Hotel Tales series! If you are in the hotel industry and have yet to read any of the books in the series, here are 5 reasons every hotelier needs to read Hotel Tales: 1. It is Honest No secrets, no sugar-coating – only candid and bona fide accounts from hoteliers of all ranks and positions. This compilation of stories is about as honest an exposé as you can get about ...

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