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Hoteliers’ Chat – Communication, the inside story

https://youtu.be/nRZhkrO_36U The Communications department of a hotel works tirelessly behind-the-scenes to promote the image of the hotel, listen to feedback and convey clear messages. Content is carefully crafted and created by the Communications or Marketing team, but with the widespread use of social media it is now also curated from staff within the hotel with an interesting story to tell. More importantly though is their role in building and managing key relationships with ...

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Hoteliers‘ Chat – Hospitality student’s POV

https://youtu.be/e9Ab1jwwlew Following our recent episode on hospitality education, we go on to explore the perspective of a student to learn first-hand how theory in the classroom meets practise and what men with knives, a missing television and blackout has to do with an education in hospitality management. In this week's Hoteliers' Chat, Namiq Rameez, Student Ambassador of Taylor's University who is pursuing his bachelor’s degree in International Hospitality Management ...

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Hoteliers’ Chat – Managing a Themed Attraction

https://www.youtube.com/watch?v=52Fsz5RAqcI It was with great excitement across the region when LEGOLAND® Resort Malaysia, the first and only international theme park and hotel in Malaysia opened in 2012. Since then it has welcomed millions of guests, regardless of age, providing them with endless hours of fun and discovery whether they play or stay. The management of a theme park resort is probably one of the most demanding and complex jobs in the hospitality industry. Have you ...

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Hoteliers’ Chat – Hospitality Education for a Hotel Career

https://www.youtube.com/watch?v=ewCoq9BPoBs The growing demand for skilled professionals in the hotel industry has often raised the question whether education or experience matters more for a career in the sector. Years ago, mention hospitality management courses and everyone automatically thinks of Switzerland, however with the growth in international demand for professionals in this sector, the courses have become readily available across the globe. Hospitality management programs in ...

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Hoteliers’ Chat – How to be Successful in Hotel Sales

https://www.youtube.com/watch?v=J5iw9LEDShc A career in hotel sales is highly challenging and competitive. There are essential skills and strategies that a hotel sales person can apply to be successful on the job. It calls for the ability to build relationships, understand the needs of potential clients, be good at timely and thorough follow-through and to be persistent. It is also not only the selling that matters because equally important is evaluating the results and to learn from the ...

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Hoteliers’ Chat – Guests at the Heart of Transformation

https://www.youtube.com/watch?v=KohgFFrkBsw&t=2s The hotel industry has been one of the most impacted by the pandemic that has raged across the globe and most have been force to drastic cost-cutting measures, with some even closing their doors. One leading hotel group in Malaysia, Sunway Resort however has decided this downturn to be the right time to invest US$60 million on transformation and remodelling, the most extensive in its 25 years of operations. This visionary transformation ...

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Hoteliers’ Chat – Kempinski’s Lady in Red

https://www.youtube.com/watch?v=QEOtg_dsnTE The Lady in Red is the embodiment of everything Kempinski stands for: a remarkable host and an enduring symbol of the finest European luxury hospitality. Conceived by Kempinski in 2009, the Lady in Red extends a warm welcome to every guest, providing a genuinely personalised and intuitive guest experience based on cultural empathy, guest intelligence and an understanding of each individual guest’s needs. In this Hoteliers' Chat episode, Shiama ...

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Hoteliers’ Chat – Fundamentals of Revenue Management

https://www.youtube.com/watch?v=-LLViUwelrE Revenue management is about optimising revenue based on demand. It is defined as ‘selling the right room, to the right customer, at the right time, right price and through the right distribution channel’. Over the years the hotels’ business models have evolved, however revenue management has been slow to include strategies for supporting revenue streams such as F&B or function spaces. There is also much debate in the industry where ...

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Hoteliers’ Chat – Winning with Talent

https://www.youtube.com/watch?v=2JKXYmcDFzA In Vietnam, the hotel industry is experiencing explosive growth with efforts by the country to promote leisure and business tourism that contributes to more than 6% of GDP. Many new hotels have opened to meet the surge in international visitors to destination cities across the country. However, one resource remains a big challenge - People. Hoteliers are in a race to create a skilled workforce in both quantity and quality to keep pace with the ...

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Hoteliers’ Chat – Getting Smart About Food Waste

https://www.youtube.com/watch?v=BOtdAqSe8z4 Malaysians love to eat. Yet, our love of food generates more than 16,000 tonnes of food waste per day in Malaysia, 24% of which is edible. Hotels have experimented with innovative and sustainable solutions to reduce, reuse and recycle the food waste, as well as to encourage a change in mindset in both its customers and staff. In this Hoteliers' Chat episode, Mr. Andrew Law, General Manager of Eastin Hotel Kuala Lumpur shares with Hanley Chew, ...

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