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Time for the Hotel Industry to “Remove the Box”

The hotel industry is one of the worst-hit industries during this crisis. A lot of studies have been conducted to help us understand the impact on the economy and our organization’s bottom-line. Industry experts, through their various associations, have predicted that the average hotel occupancy in Malaysia for the year will stand at around 25% or less. This is such a shame, knowing that 2020 was supposed to be Visit Malaysia Year, and Tourism Malaysia would have spent millions of ringgits ...

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Hanley Chew

What’s Next For The Hotel Industry?

Hotel occupancy has always been a good barometer of a country’s economic status. The past weeks have seen hotel occupancy plummet to shocking levels. This pandemic, and the following recession, will bring great uncertainty to the continuity of jobs and hotels. Today, most hotels are empty except for those operating as quarantine centres and those with long-staying guests. The question now is, what is next for hoteliers post COVID-19? Drastic measures have to be taken in order for ...

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Hotel Tales, the new book in town

This article was first published in The Star on July 4, 2019 Some years ago, a group of hotel staff came together to free a rotund man, trapped by bathtub suction by applying a copious amount of butter. Then, there was a service intern, who was thanked personally by Bryan Adams for getting him three bananas for breakfast at a five-star hotel. She had no idea he is a rock star. There are more – an in-house attack and even “visitors from another world” – stories shared by ...

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