Hoteliers’ Chat – Guests at the Heart of Transformation

The hotel industry has been one of the most impacted by the pandemic that has raged across the globe and most have been force to drastic cost-cutting measures, with some even closing their doors. One leading hotel group in Malaysia, Sunway Resort however has decided this downturn to be the right time to invest US$60 million on transformation and remodelling, the most extensive in its 25 years of operations. This visionary transformation by Sunway Resort is uncompromising in its customer-first approach. It promises a total overhaul of the guest experience from booking to stay at any of their hotels, access to world-class facilities and activities created for their leisure and business visitors.

In this Hoteliers’ Chat episode, Mr. Alex Castaldi, Senior GM, Sunway City Kuala Lumpur Hotels shares with Hanley Chew, the ambition, thinking behind every decision and exciting plans of the transformation. Join us to be inspired and get a sneak peek of what’s new for the phased re-opening in April 2021.

Music Credit: Bensound